FAQ

Frequently asked questions

IntegrationHow to remove “-pushpushgo.com” from notifications?A message about an incorrect integration appearsIs the implementation of the service worker safe?Subscribing for notificationsCan I change the content of the sign-up form?I can’t subscribe for notifications Sign-up form appears after already beign completed (Google Chrome)How to unsubscribe from notifications?How to reset browser settings regarding subscription to notifications?Can I only collect subscribers who have entered my site from mobile devices? Or can I completely exclude them?Can I determine which visitors will be shown the ringtone widget and who isn’t?Why can’t I see the subscription form on my site for iOS devices?Can I limit the display of the sign-up form only to people from a specific country?Can we disable the subscription form on selected subpages?SubscribersHow are recipients identified?What data does PushPushGo collect?Are you collecting IP addresses of the customers?Can I export subscribers from your tool?Can I import subscribers?Why did my last campaign cause so many unsubscribes?Why do I see "File processing" all the time while exporting data?When a user subscribes from 3 devices, will they get the same notification on each device when they are sent to the entire base?NotificationsFor how long are notifications displayed?Why does a big image cut off the content of the campaign?Which elements of the large picture notification (rich push) link to the landing page?Why, when testing a Rich Push notification/campaign with action buttons, I don't see them in the test notification?What causes the default notification to appear?When targeting campaigns, can I use tags and geolocation at the same time?Can I use a .gif file in web push notifications?Is it possible to change the appearance of the notification (in addition to the photo and content)?Can I cancel the sending of the notification?Automation scenariosWill the automation scenario work backwards?Can I use personalized discount codes in a scenario?Can the product feed be used in a scenario?Why, after the automation scenario has already been turned off, did I receive the notification set in it?ApplicationIs your script slowing down my website?How to grant access to the project?What events are sent from PushPushGo to Google Analytics?Does PushPushGo provide integration with Salesforce, Hubspot, or similar tools?Can web push notifications be integrated with other communication channels (e.g. e-mail, SMS)?What is a beacon strategy?I am changing my website address - what should I do?PaymentsWhat forms of payment do we accept?How do I activate automatic recurring payments?I made a payment but my account is still blockedWhy can't I see the payment in my account?

Web push technology is based on the use of service workers in the browser, meaning the recipients are identified by the browser they use. Our platform does not use personal data or cookies. Each person who subscribes to notifications receives an individual string of characters, the so-called SubscriberID.

Web push subscription specifications are as follows:

1. Loading the PushPushGo script

The user enters a website where the PushPushGo plugin is implemented

[HTTPS - Downloading the JavaScript script to the user page]

2. The appearance of the initial subscription form

A message appears prompting a user to subscribe to [Pre-Paste JavaScript]. At this point, it is possible to accept or reject the message. Rejection causes the data to be saved in the IndexedDB browser memory.

3. The second registration form

Upon acceptance, a second registration form appears

4. Service Worker registration

The HTTPS inquires after the Intermediary (Google, Mozilla etc.) with a request to generate the subscriber's HASH along with the keys for the authorization of the campaign.

5. Transfer of data to PushPushGo

After giving consent, the subscription proceeds, meaning that the above-mentioned information is transferred to the PushPushGo database through an HTTPS connection, and in reply, PushPushGo returns the subscriber's ID. This data is stored in IndexedDB (available only to this user from the level of our script). A notation that it is already saved to the database and further permission is not needed.

6. Communication with subscribers

Using the PushPushGo servers, the owner of an integrated site using the application can now directly communicate with that person (without having an e-mail address, telephone number, or any personal data) 

  

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